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Shipping & Return Policy
Runners and walkers in the Salt Lake area choose the WRC for our knowledgable and friendly staff, and our superior customer service. Why shouldn't our out-of-area customers get the same buying experience? Our in-store return policy is only slightly different from our online return policy.
We kindly recommend you wear your new shoes around your home in the evening for 30 minutes. Your feet are swollen and more sensitive at the end of the day, so if they fit well and feel good in the evening they should feel good any other time. Next we suggest you do a short, 30-minute run/walk on a treadmill or at an indoor running facility.
If your new shoes do not feel good after those two tests, we would like you to return them in the box and we will exchange them for some that will feel better.
Once you run outside in your new shoes we would like you to run/walk in them for about three weeks. We recommend starting with runs of 20-40 minutes so your feet and your shoes can get to know each other. If you love them, keep them. If you do not like to wear them, bring them back for a pair that will help you run or walk happy.
Our In-Store Return Policy:
We guarantee your complete satisfaction. If you feel that your expectations for our shoes have not been met, you can return the shoes to us at any time within 15 days of purchase for a full refund, or within 30 days for an exchange.
Our Out-of-Store Return Policy:
Same as above, but you can return the shoes within 30 days of purchase for either an exchange or a full refund, less shipping charges.
As soon as we receive your returned item, a replacement item will be sent, or a refund will be issued to your credit card within 1 week. We do not keep your CC information, so we will need it again for a refund. Please note, we cannot refund shipping charges.
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Our Shipping Policy:
All in-stock items will be shipped within 24 hours from Sandy, UT via UPS.
All orders over $100 MSRP automatically receive free UPS Ground Shipping*
UPS Ground- $0
for orders over $100 MSRP
UPS Ground- $10*
UPS 3 Day Select- $15*
UPS 2nd Day Air- $30*
UPS Next Day Air- $45*
Canadian Shipping- $35*, sent via US Postal Service
Shipping to all other countries - Please email us to make international shipping arrangements.
*Extra shipping costs will apply for extra-large and/or extra-heavy items, such as a dozen foam rollers or a case of Ultragen Recovery drink mix.
Common Shipping Questions:
1. How long will it take for my order to arrive?
UPS Ground Service- 5-7 business days.
UPS 2nd Day Air Service- Guaranteed within 2 business days.
UPS 3 Day Select- Guaranteed within 3 business days.
UPS Next Day Air Service- Guaranteed Next Day by end of day.
USPS Canadian Shipping- Guaranteed within 7-10 business days.
2. Does UPS deliver on a Saturday or Sunday?
UPS does not deliver over the weekend. All orders received over a weekend will ship out first thing Monday Morning.
3. Will I be notified when my order ships?
Yes, absolutely. Once your order has shipped, you will receive an automatically generated email notifying you that your order has shipped, including a tracking number with instructions on how to track your order.
Our Privacy Policy:
Your privacy is extremely important to us. We promise not to share your personal information including phone number or email addresse to any third parties (except the shipping company), ever!
We have tried to create a shopping experience for our customers that is as easy and hassle free as possible. We would love to hear about your shopping experience!
Please direct any questions or comments via email, or call toll free at 1-877-786-8786.
Thank you for choosing the
Wasatch Running Center!
Run Well, Be Well.
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